Marc is a keynote speaker, breakout facilitator, actor and closet comic that creates an engaging, fun-filled program with actionable steps that business leaders can implement immediately.

Marc serves leaders in retail, hospitality, tourism and franchise operations.

Marc provides unique perspectives on leadership and business operations using the lens of live theatre, showcasing how they can create the show-stopping, jaw-dropping experience their customers and employees deserve.

LIGHTS! CAMERA! ACTION!
How to deliver jaw-dropping experiences
Imagine if your product or service resonates so deeply with your people that it becomes an integral part of their life. Imagine if you become THE brand of choice and an innovator in your industry. Imagine if every time your customers walk through the door, you create a show-stopping, jaw-dropping experience that is designed with them in mind.
What difference would that make?
Lights! Camera! Action! uses the lens of live theatre to give your business a new perspective. Marc’s unique framework pulls back the curtain and puts your business on centre stage. In this humorous and interactive session, Marc uncovers a razzling, dazzling focus for your business so that you, your team, and your customers are jazzed with anticipation. This is an opportunity for you to script and ramp-up your business so you can set, stage, and perform like never before.

Presentation takeaways:
Lights: Define your values, set your culture, and identify your big goals
Camera: Prepare your customer touchpoints and train your team to be “performance-ready”
Action: Learn how to deliver outstanding service each and every single day
Get ready to create a strategy that will get you and your team a standing ovation
If you’re looking to create the show-stopping, jaw-dropping experience your customers and employees deserve, this presentation is for you!

Dare to Be the Exception™
How to get noticed and become the category-of-one
Are you struggling to be seen, heard, and valued? Do you find that you’re stuck in the sea-of-sameness? What needs to change so that you shine and your uniqueness attracts those that matter the most?

In this program, Marc uncovers the three components to becoming a category-of-one – that is, you become the leader of choice, the business of choice, and the employer of choice.

Learn Marc’s proven formula that will put you and your business into the Golden Spotlight – that spot where your employees want to work for you, where your customers are raving fans, and you are known as the best in your industry.

Program takeaways:
Uncover 3 key components every business needs to get out of the sea-of-sameness and into the Golden Spotlight
Give your team the tools they need to razzle dazzle your customers
Learn how to not just sell what your customer want; rather, deliver a solution they need
Unveil the secrets to becoming the person and business of choice
If you’re ready to bridge the gap, be in the spotlight, and become the category-of-one, now and into the future, this presentation is for you.

LIGHTS! CAMERA! ACTION! Business Operational Excellence Through the Lens of Live Theatre

Often rated the best presenter of the conference, Marc is a highly engaging speaker, leveraging his 30+ years of business experience, live stage acting and experience as a stand up comic.

Marc gave a really great presentation. He was engaging, relatable and has a great sense of humour, I was laughing throughout the presentation.
He seems to understand the clientele well, what to expect, and how to find points of improvement and relatability.
Overall I would give his presentation high ratings, I think this kind of client-focused training is important for any business to learn.
Lyndi Hamon, Electrologist, Event Attendee